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Head of Technical Support (m/f/x)

Permanent employee, Full-time · Berlin

About us
YOC is a pioneer and leading independent provider of data-driven mobile advertising solutions in Europe.

With our long-standing expertise, we have created a marketplace for innovative and non-intrusive digital ad formats and deliver them across all programmatic and direct trading channels. With our pioneering technology we aim to operate qualitatively at the top of the advertising market and deliver better advertising experiences to everyone. We have developed a unique and proprietary platform VIS.X® to cover the full potential of effective programmatic advertising.

Since 2006 we are listed on the stock exchange as one of the first providers of mobile advertising and continue to be a dynamic company with flat hierarchies. More than 80 employees at seven European locations strive to make a meaningful and sustainable contribution to better advertising.
You will be part of our IT product team and work closely with our international publisher, campaign and sales teams. In particular, you will be in charge of:

  • Successfully leading & supporting our team of three technical support managers
  • Providing technical support using different technical platforms and products
  • Guidance to our internal teams from our divisions in 5 countries in using different programmatic ad tech platforms and products
  • Providing trainings to new starters about our tools and techniques
  • Jumping in a video/telephone call with your colleague and external customers to address urgent issues
  • Troubleshooting ad delivery and display issues together with our developer team
  • Creating the feedback loop to our product and software development teams to continuously improve our products, processes and features
  • Maintaining FAQs &  documentation and creating new ones proactively
  • Improving technical support workflows by adding own ideas into the processes
  • You have gained at least 2+ years of experience in the Adtech business
  • You have at least 2 years of experience in leading a team
  • You have wide experiences in helping customers in using technical system and in using trouble ticketing systems (TTS) such as OTRS, Zendesk or similar
  • You are not afraid of looking into HTML, CSS, JavaScript and SQL database
  • You have first experiences in using DoubleClick products
  • You are fluent in English, additional knowledge of German is a plus. Spanish and/or Dutch skills would be a great bonus! 
  • You are a very customer- and service-oriented person with excellent problem solving skills
  • You like to work independently and are extremely reliable
YOC stands for „Your Opinion Counts”. This idea guides us as a company and defines the understanding of our teams.
Inspire – Progress – Connected – these values are lived at YOC and determine our corporate culture. We offer you the opportunity to actively contribute to the shaping of your role, to give new impulses and to implement your ideas independently. It is our goal to support you in your personal and professional development, and together, to continue our pioneering work in the future-driven mobile advertising market.
In addition to an attractive and modern workplace with optimal transport connections, we offer subsidies for in-house language courses, international company events, and without say, organic fruits & coffee.

Send us your CV and become part of our open and dynamic team. Your contact, Belinda Topp, is looking forward to your application

Your application

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